Rethink TPV with SmartTPV from Emerios

Aug 28, 2018 1:58:00 PM

Calen Schultz

Emerios SmartTPV APIEmerios SmartTPV Third Party Verification

At Emerios, we manage regulatory requirements across 45 states, provinces and territories in North America, so we understand teams are under a lot of pressure to keep up with business demands.

Whether you are in a regulated industry like energy or telecom, or want to ensure the alignment and satisfaction of all new customers onboarding with your brand, you can connect to our Smart TPV API and enable our market leading SMS, Email, and Live Call confirmation, verification, and customer engagement services for all your sales channels.

From one centralized platform, enable all post-sale communications to your customer including:

1.      Order Confirmations

2.      Third Party Verifications

3.      Welcome Kits

4.      Customer Experience Surveys

5.      Renewals and Recertification

 

The Benefits of the Emerios Smart TPV API

We recognize the demand for a solution that balances the needs of all stakeholders including regulators, legal counsel, analysts, testers, vendor management, sales agents, customers, and auditors. The benefits of working with Emerios and using our Smart TPV service include:

1.      User-Centric Design

Whether the user is an Auditor, Analyst, Legal Counsel, Sales Representative or Customer, the Emerios SmartTPV Service is designed for ease of use.

2.      Multi-channel order taking support

The Emerios TPV Service can be configured to enable the optimal TPV approach based on PUC rules and the effectiveness for a channel while providing audibility to ensure compliance. Leading REPs need a solution that provides full compliance audibility while minimizing breakage. Dynamic flexibility is supported for each of the following Client Order Channels:

      a. Client’s mobile app for door to door and retail

      b. Client’s website

      c. Client’s Call Center with an inbound or outbound call

3.      Geographic, product, and brand configurability

The Emerios TPV Service enables even greater organization and flexibility through enablement of variability based on geography, product, and brand in addition to the Order and TPV channel. Thus, the need to meet varying PUC requirements becomes very manageable and faster speed to market creates a competitive edge.

4.      Speed of implementation

Regulatory changes can happen at any time. The ability to analyze and implement a compliance solution quickly is vital for gaining market share at a long-term, sustainable enterprise level. The Emerios Smart TPV Service allows for configuration changes to be made quickly, tested, reviewed, and approved in a very targeted and efficient manner.

5.      Increased conversion rates

The Emerios Smart TPV Service brings all these capabilities together to achieve a strong business case driven by higher conversions and reduced breakage. The ability to identify and automatically launch an alternative contact channel such as a call or clear customer pop-ups help achieve greater clarity and conversion.

 

Designed for Enterprise Growth

In addition to delivering fully compliant third-party verifications across all sales channels, the Emerios Smart TPV Service also delivers the visibility, stability, and security required for enterprise growth. 

1.      System Reporting

Visibility into TPV performance and distribution by channel is available in real-time through the Client Web Portal. We help integrate stakeholders and provide the information in an intuitive manner that allows for quick assessments of key performance indicators and trends

2.      System Uptime

We are committed to the reliability, support, and continuance of all platform services. We recognize that uptime is of the utmost importance and we are committed to a service level agreement that guarantees 99.9% uptime every month. This is achieved by planning redundancy into our systems along with monitoring to track and record availability and response times. We have a team available in the unlikely event of a serious issue.

3.      System Security

More than ever before, ensuring security programs and controls are in place are of the utmost importance. These measures establish a protected environment for customers’ data to process through and remain safe. Our systems continue to undergo thorough testing and are PCI, AICPA SSAE16 SOC 2 TYPE II, and HIPAA certified. All system access is logged and tracked for auditing purposes and access levels are fully defined by the client.

For those unsatisfied with their existing fields sales application, Emerios provides our customers access to a fully customized iOS and Android mobile application designed to guide their prospective customers through the onboarding journey and submit information for verification.

 

Schedule a demo of the Emerios SmartTPV platform today.

SCHEDULE A DEMO

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