Job Description

About Emerios

Are you looking to make an impact? Are you someone that loves technology and innovation? Would you like to be a part of a progressive and people-centric company culture that is just as creative as the solutions it provides its clients?  

If you are a strong contributor, inspired to continually grow and develop, self-aware, and love to contribute with passion and humility, this is a great opportunity for you. Our open position will allow you to advance your career and be a part of something unique and fulfilling in the fast-growing, technology world.  

Each of our team members embody these traits and together we make decisions that positively impact the world. Beyond Blue Holdings, Inc. and our family of companies work hard to make a difference. We strive to positively impact our employees, clients, and the broader global community.

If you want to join a remarkable team and a visionary company, then we are the company for you.

 

Job Summary

Reporting up to CPO/CXO, the Product Manager role will have three core responsibilities: Product Management, Product Application Support, and Process Optimization Management.

 

Product Management - managing product advancement to drive greater value.  

  • Prioritizing Product Roadmap, Configuration, and Development Backlogs for your area of responsibility - to optimize value creation. Answer key questions during the scrums, resolve issues and roadblocks, participate in scrum retrospective, drive the delivery of product releases on time, scope, and budget.

    • Work with the executive team, stakeholders across multiple business verticals/domains, and clients to understand their needs, manage their expectations, consider the impact of requests, and specify new features and enhancements.

    • Produce competitive and market assessments to enable and advance competitive position.

    • Facilitate work estimation and timelines as part of the sprint planning.

    • Continuously increase the value proposition and business case for our Products, based on quality, performance, predictability, speed and cost of delivery.

  • Review and sign off on requirements for new product development (as needed).

  • Facilitate generation of insights from our data.

 

Product Application Support - support the application of the product for client launches.    

  • Meet with stakeholders, facilitate buy-in to the product, and process standards to accelerate, and elevate launch performance.

    • Address our solution’s competitive position against alternative – and to advise the proper approach selection.  

    • Identify and illustrate high value creation opportunities attained from Emerios product application.

    • Facilitate the VOC to identify high-value opportunities to drive product expansion prioritization.

    • Help support business case (as needed)

  • Be highly engaged and willing to be involved on launching clients predictably and in a standard manner. Performing analysis, setup, configuration, and working with developers to meet client needs. This will enable you as the Product Manager to continue to observe current-state processes and design products that drive our manual steps and create standard/self-serve features/processes.

  • Oversee the area team’s implementation and adherence to standards and best practices to facilitate Reuse, delta management, performance and effectiveness.

 

Process Management and Optimization

  • Elevate our puzzle solving capabilities, and speed of actioning experiments so that business cases can be built on facts and data.

  • Be the subject matter expert on your area creating, maintaining, publishing, and training team members on standards to drive effectiveness and scale.

  • Refine and elevate the product advancement process

    • Speed and performance of the Change management process – including expansion of the configurability and standards.

  • Adhere and recommend solution architectural patterns and practices advancements to drive speed, scalability and maintainability.

  • Promote innovation culture in the Product Management and data team - Be curious about best practices out there and encourage team to do so.

  • Responsible for the Creation, Monitoring, Quality and Effectiveness of controls and procedures to ensure optimal function within the department managed.

 

  Qualifications 

  • Experience in Product and People Management in a SaaS based company

  • Minimum 8 years of progressive experience as tech BA or product manager involved in deep technical analysis, business requirements, product mockups, reporting, and optimization.

  • A Fun, Creative, Ethical and Passionate Approach to Building Great Product.

  • Ability to work in a Fast-Paced, Results-Driven environment and Grasp New Technology.

  • Critical thinking and problem-solving skills to recognize, evaluate, and brainstorm solutions. See challenges as opportunities.

  • Technical to understand logic and code (not required to code). 

  • Excellent Communication and Collaborative skills.

  • Strong Analytical Skills:

    • Ability to perform a conversion rate analysis.

    • Ability to define a standard work effort for change management:

      • Define baseline

      • Identify CI opportunities and drive change

  • Ability to document our standards and build business cases.

  • Flexible to wear multiple hats (Technical BA, Launch PM, and Product Manager)

  • Fluency in English.

 

Nice to Have - Management Abilities:

    • Ability to Set Clear Expectations

    • Have the Right Meeting Pulse

    • Ability to Reward and Recognize

 

Education

  • Bachler in Computer Science (nice to have)

  • Bachler/Master in Business Administration with concentration in tech (highly desired)

  • Scrum training and certification (highly desired)

 

 Benefits 

  • Great work environment – flexible, high-performing, and collaborative. 

  • Competitive salary. 

  • Opportunity for growth, impact, and travel. 

  • Premium health care plan. 

  • Business casual dress. 

 

 

About the Beyond Blue Holdings, Inc. Family of Companies:  

  • Beyond Blue Holdings, Inc.Invests in opportunities where enhanced talent and customer engagement and stakeholder integration delivered through our Emerios Change Management Platform, can elevate an industry and provide opportunities for growth and benefit for our stakeholders.     

  • VMBC S.A (DBA Emerios)is the BBH subsidiary in Buenos Aires that brings highly engaged talent with connected hearts and minds to deliver solutions for clients as well as advance our world class engagement platform.  Our BA team has a culture that delivers and is inspired by bringing change that positively impacts all stakeholders. VMBC S.A. applies the principles of Agile software development to deliver quality products and components with short turnaround time.   

  • Emerios Lifeline Solutions, Inc. and Emerios Enterprise Services, Inc.offers our world class omni-channel customer engagement platform which maximizes conversions, streamlines workflows, and integrates all stakeholders.   Our hare designed to create guided experiences that onboard customers and agents quickly, encourage good decisions, and prevent undesired behavior.  We specialize in highly compliant solutions that provide key visibility and create opportunities for increased value through highly effective change management.   

 

How to Apply   

If you have a record of success and good will, make sure you share it with us in a cover letter included with your resume.  We receive many applications and it is important we know you are really interested in making an impact at our organization and that you understand what it means to deliver success.  Send your resume and cover letter to resumes@emerios.com  

 

 

 

Job Type: Full-time