Job Description

About Emerios

Our company is expanding rapidly. Our platform enables our clients to offer critical services to underserved and well-deserved while minimizing waste, fraud, and abuse. Our product is designed to Vet, Verify, and Validate transactions.

We specialize in turn-key elevated customer experience across digital channels such as field agent, retail, and web. Our competitive advantage is the ability to show up with a fully functioning solution with all the needed security audits and best practices built-in.

We are seeking several high performing individuals. You will be joining a special team focused on advancing our SaaS platform that will be fully self-served, enabling our clients to sign up and utilize our services. 

We are proud to be nimble, agile and provide challenging assignments to our employees to solve through empowerment.  At Emerios, you are not just a number, and your work truly matters and is visible.  The project we work on is US-based, although our solution is built with localization in mind. 

Opportunities to travel to our HQ in California for internal hackathons are an added bonus where the team enjoys coming together and playing full out.

Our open position will allow you to advance your career and be a part of something unique and fulfilling in the fast-growing technology world. 

Each of our team members embody these traits, and together we make decisions that positively impact the world. Beyond Blue Holdings, Inc. and our family of companies work hard to make a difference. We strive to positively impact our employees, clients, and the broader global community. 

If you want to join a remarkable team and a visionary company, then we are the company for you.

 

Purpose of the Position

  • Become Subject Matter Expert (SME) on our platform and roadmap to advance our SaaS platform and drive greater value.
    • Gather, synthesize, and deliver customer and market feedback to drive the strategic roadmap and prioritization aligned with company strategy.
      1. Align SaaS platform direction with the Director of Product Management and Platform Expansion Architecture, setting the critical capabilities required to move the portfolio of features forward and ensuring the Journey docs/user stories that Engineering needs are created and signed-off by various parties.
      2. Work with executive team, stakeholders across multiple business verticals/domains, and clients to understand their needs, manage their expectations, consider impact of requests and specify new features and enhancements.
      3. Produce competitive and market assessments to enable and advance competitive position.
      4. Facilitate work estimation and timelines as part of the sprint planning.
    • Create/Review and signoff on requirements for new product development (as needed).
    • Facilitate generation of insights from our data.
    • Hold regular meetings with developers to execute and deliver features and functionality in an agile manner while meeting with customers to assess satisfaction.
    • Work with and guide Technical Business Analysts in the creation of Journey documents and Design of features to derive platform advancement and self-serve capabilities.
  • Product Application Support - support the application of the product for client launches.
    • On a project basis, support client launches by doing the work, with the goal to gain insights and improving our platform.
    • Facilitate the VOC to identify high-value opportunities to drive product expansion prioritization.
  • Process Management and Optimization
    • Be the subject matter expert on your area creating, maintaining, publishing, and training team members on standards to drive effectiveness and scale.
    • Refine and elevate the product and platform advancement process.
    • Speed and performance of the Change management process – including expansion of the self-serve, configurability and standards.
    • Adhere and recommend solution architectural patterns and practices advancements to drive speed, scalability and maintainability.
    • Promote innovation culture in the Product Management and data team - Be curious about best practices out there and encourage team to do so.

  Qualifications 

  • Experience in Product and People Management in a SaaS based company

  • Minimum 8 years of progressive experience as tech BA or product manager involved in deep technical analysis, business requirements, product mockups, reporting, and optimization.

  • Ability to work in a Fast-Paced, Results-Driven environment and Grasp New Technology.

  • Critical thinking and problem-solving skills to recognize, evaluate, and brainstorm solutions. See challenges as opportunities.

  • Technical to understand logic and code (not required to code).SQL knowledge a plus.

  • Excellent Communication and Collaborative skills.

  • Strong Analytical Skills:

    • Ability to perform a conversion rate analysis.

    • Ability to define a standard work effort for change management:

      • Define baseline
      • Identify CI opportunities and drive change
  • Ability to document our standards and build business cases.

  • Flexible to wear multiple hats (Technical BA, Launch PM, and Product Manager)

  • Fluency in English.


 

Education

  • Bachler in Computer Science (nice to have)

  • Bachler/Master in Business Administration with concentration in tech (highly desired)

  • Scrum training and certification (highly desired)

 

 Benefits 

  • Great work environment – flexible, high-performing, and collaborative. 

  • Competitive salary. 

  • Opportunity for growth and impact. 

  • Premium health care plan. 

 

About the Beyond Blue Holdings, Inc. Family of Companies:  

  • Beyond Blue Holdings, Inc. Invests in opportunities where enhanced talent and customer engagement and stakeholder integration delivered through our Emerios Change Management Platform, can elevate an industry and provide opportunities for growth and benefit for our stakeholders.     

  • VMBC S.A (DBA Emerios)is the BBH subsidiary in Buenos Aires that brings highly engaged talent with connected hearts and minds to deliver solutions for clients as well as advance our world class engagement platform.  Our BA team has a culture that delivers and is inspired by bringing change that positively impacts all stakeholders. VMBC S.A. applies the principles of Agile software development to deliver quality products and components with short turnaround time.   

  • Emerios Lifeline Solutions, Inc. and Emerios Enterprise Services, Inc. offers our world class omni-channel customer engagement platform which maximizes conversions, streamlines workflows, and integrates all stakeholders.   Our hare designed to create guided experiences that onboard customers and agents quickly, encourage good decisions, and prevent undesired behavior.  We specialize in highly compliant solutions that provide key visibility and create opportunities for increased value through highly effective change management.   

 

How to Apply   

If you have a record of success and good will, make sure you share it with us in a cover letter included with your resume.  We receive many applications and it is important we know you are really interested in making an impact at our organization and that you understand what it means to deliver success.  Send your resume and cover letter to resumes@emerios.com  

 

 

 

Job Type: Full-time