Looking to join the team?

If you're smart, motivated, and looking to grow we would love to hear from you. Take a look at our openings below


Pre-Sales Engineer

    • Using a deep knowledge of our platform, ensure that all products sold can be executed both functionally and technically, within the scope and timeline defined in agreement with the customer.
    • Improve negotiations and contract closing by providing support to the Sales Team. 
    • Assist senior team members with sales efforts including development of client proposals and pitch mechanics. Delivering sales presentations to clients, including designing and development presentations and responding to RFPs.
    • Proactively and accurately identify prospect pain and propose creative solutions.
    • Own the development of custom presentations, demonstrations and prototypes to articulate use-cases and value to prospective enterprise customers across verticals.
    • Drive trial periods with prospects to ensure they are effectively learning and engaging with the platform.

Front-End Developer

    • Understanding, analysis and development of modules / applications for the Emerios platform.
    • Development, according to market standards; always considering the SAAS naturalness of the business.
    • Writing of testable and self-documented code.
    • Code review with peers from the same area.
    • Continuous improvement of the code base, based on static analyzers already implemented and manual code analysis.


Back-End Developer

    • Participate in all phases of SDLC (Software Development Lifecycle).
    • Develop software solution leveraging established EMERIOS standards and collaborate with software architects to develop new technology standards as needs arise.
    • Develop data engineering, data integration and data management practices.
    • Work with the latest software engineering tools and practices for continuous integration, unit tests, static and dynamic profiling, code coverage, code analysis, and automated tests.
    • Collaborate with other product teams to consume and extend reusable software components and services.


Technical Business Analyst

    • Participate in all phases of SDLC (Software Development Lifecycle).
    • Perform process and systems analysis and documentation of features in SaaS platform to drive self-serve capabilities.
    • Follow up requirements through completion, collaborating with other teams and providing support at every step of the development process.
    • Create/design streamlined journey and flow to simplify the complexity for end-users.
    • Support the QA/testing Process.
    • Efficiently integrating new systems, programs, and applications with business operations and services.
    • Ensuring end-user proficiency with new platform, programs, and applications across departments.


Operations Agent

    • Work on Business Operational processes
    • Identify and report third party contact center´s irregularities.
    • Provide feedback and implement different coaching methods.
    • Follow up on previously reported issues or feedback provided to centers/agents/teams and report the improvements/changes completed to OPS Management.
    • Work actively with other team members to create effective QA processes and flows to be included in the daily control of the teams.
    • Work on audit cases, identifying documentation and flows followed by the BO Agents
    • Assistance to other team members to complete ad hoc tasks required by the Ops management
    • Create/review/correct scripts, other written documents, and reports.
    • Monitor agent’s performance daily - remotely.
    • Listen to calls/review documentation and calibrate operational criteria.
    • Interact with Call Centers, answer inquiries, and cooperate with their requests.
    • Collaborate with outsourced Call Center areas in any related requests they might have.


Database Administrator

    • Work on Business Operational processes
    • Work with application development staff to improve database performance.
    • Responsible by monitoring, maintaining, supporting, improving, and optimizing the database infrastructure.
    • Become Subject Matter Expert in knowledge of the database infrastructure.
    • Ensuring the stability, integrity, and efficient execution of the business processes that depends on database infrastructure.
    • Provide communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of database systems investments.
    • Enforce and maintain redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.
    • Collaborate with IT automation activities.
    • Maintenance monitoring database systems updated as well as tracking systems.

Emerios is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.