Legals

Security & Trust at Emerios

At Emerios, protecting your data isn't just a requirement—it's a core part of how we design, build, and operate our solutions. We work with organizations in highly regulated environments, where trust, compliance, and reliability are critical. For that reason, security is embedded into our platform, our processes, and our culture.

Our goal is to provide a secure and dependable foundation that allows our clients to focus on their operations while maintaining confidence that their data is handled responsibly and protected at every stage.

Certifications & Compliance

Emerios maintains a security and compliance program aligned with widely recognized industry standards. Our program includes adherence to SOC 2 Type II, HIPAA, and PCI DSS v4, reflecting our commitment to strong internal controls, data protection, and regulatory alignment.

These certifications are not just formal achievements—they represent an ongoing effort to continuously monitor, improve, and validate our security practices in line with the expectations of enterprise clients and regulated programs.

Our Approach to Security

Our security program is guided by well-established principles that shape how we design, build, and operate our systems. We focus on protecting systems and data from unauthorized access, ensuring our services remain available and reliable, and safeguarding sensitive information throughout its lifecycle. We also emphasize the integrity of our processing, making sure data is handled accurately and consistently, while respecting privacy and applicable regulatory requirements.

Security is also integrated into our development practices. We follow secure coding standards and incorporate security controls throughout the software development lifecycle (SDLC), from design and development to testing and deployment. This includes applying best practices to identify and address potential vulnerabilities early, maintaining consistent code quality, and ensuring that changes are reviewed and validated before deployment.

Together, these principles provide a structured and consistent framework for how we manage risk, design controls, and support our clients' compliance needs.

Platform Security

Security is built directly into the Emerios platform. Data is protected using encryption both in transit and at rest, ensuring that sensitive information remains secure as it moves through our systems and while it is stored. Access to the platform is controlled through role-based permissions, allowing users to interact only with the data and functionality required for their role.

Our platform supports secure, multi-channel workflows for enrollment, validation, and transaction processing. These workflows are designed with security and compliance in mind, including integrations with trusted third-party verification systems. Additionally, our production environments are segregated and carefully controlled to further reduce risk and protect customer data.

Infrastructure & Operations

Our infrastructure is designed to support both security and reliability. Systems are hosted across geographically separated data centers, providing redundancy and helping ensure continuity of service. Access to infrastructure and production environments is tightly controlled, and we continuously monitor systems to detect and respond to potential issues.

We also recognize that infrastructure security extends beyond our direct control. As part of our vendor risk management program, we evaluate our third-party colocation providers to ensure they meet high industry security standards and maintain relevant certifications. This helps ensure that the environments supporting our platform align with the same level of rigor we apply internally.

Responsible Use of Artificial Intelligence

Emerios leverages artificial intelligence and automation technologies to enhance operational efficiency, improve data validation processes, and support decision-making within our platform. We recognize that the use of AI introduces unique responsibilities, and we are committed to ensuring it is applied in a secure, controlled, and ethical manner.

Our approach to AI is grounded in principles of transparency, accountability, and data protection. AI-driven capabilities are designed to support—not replace—controlled processes, and are implemented with appropriate human oversight where necessary. We focus on ensuring that outputs are reliable, explainable in context, and aligned with the intended use of our platform.

We also take steps to safeguard sensitive data when using AI-enabled features. Data is handled in accordance with our existing security and privacy controls, and we apply the same standards of confidentiality, access control, and protection across AI-supported processes as we do across the rest of our platform.

Where third-party AI technologies or integrations are used, they are subject to our vendor risk management practices. This includes evaluating security controls, data handling practices, and compliance with applicable standards to ensure they meet our expectations for protecting customer information.

As AI technologies continue to evolve, Emerios remains committed to continuously evaluating their use, identifying potential risks, and implementing controls to ensure they are used responsibly and in alignment with our overall security and compliance framework.

Fraud Prevention & Program Integrity

A key aspect of the Emerios platform is its ability to support regulated programs where preventing fraud, waste, and abuse is essential. Our solutions include verification workflows and validation processes designed to ensure that transactions meet regulatory requirements and program rules.

Real-time validation and monitoring capabilities help identify and prevent improper activity, while our processes are designed to be audit-ready, supporting organizations that operate in compliance-driven environments. This focus on integrity is central to the value we deliver to our clients.

Governance, Risk & Compliance

Emerios maintains a dedicated Governance, Risk, Compliance, and Security function that oversees our security program. This function is responsible for defining policies and controls, assessing and monitoring risk, and ensuring alignment with industry standards and regulatory requirements.

It also includes oversight of third-party risk, ensuring that vendors and service providers are evaluated appropriately. Through this structured approach, we maintain visibility into our risk posture and continuously improve our controls and practices.

Organizational Security

Security at Emerios is not limited to systems and technology—it also includes our people and processes. We operate with a distributed team model, supported by defined security policies and controlled access to systems and data based on roles and responsibilities.

Ongoing awareness and oversight help ensure that security remains a shared responsibility across the organization, reinforcing our overall security posture and supporting consistent, secure operations.